SynopsisThis curriculum test validates your knowledge and mastery of the requirements and considerations for designing Avaya Contact Center Select.You should be able to correctly and successfully position Avaya products and solutions to address the customer business issues in the early stages of the sales cycle. Please read the questions thoroughly before answering. Some questions are complex and may need to be read twice in order to be understood completely and answered correctly. The assessment has 45 questions and the minimum passing score is 72%.
Avaya Learning PolicyAvaya Learning policy allows three pre-course attempts for all online tests. If you do not pass the test you must re-register to attempt it again. If you have not passed the test after the third attempt, you will need to complete the associated learning activities and call the Avaya Learning Center Help Desk requesting a re-set for that specific test.
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Exam Code:
3M00030AExam Name: Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS)
One year free update, No help, Full refund!
3M00030A Study Guide Total Q&A: 65 Questions and Answers
Last Update: 01-29,2015
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NO.1 Which of the following are deployment options for Avaya Contact Center Select (ACCS)? (Select
three.)
A. ACCS Software Appliance Deployment Option
B. ACCS DVD Deployment Option
C. ACCS Small Server Deployment Option
D. ACCS Hardware Appliance Deployment Option
Answer: A,C,D
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NO.2 Which are capabilities of Avaya Contact Center Select (ACCS)? (Select four.)
A. Outbound calling campaigns
B. Home worker agents
C. Customer satisfaction surveys
D. Call recording
E. Multimedia agents
Answer: A,B,D,E
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NO.3 Scenario:
In connection with a CCT implementation project for the Government of Mourito, Avaya has
partnered with a leading Distributor in the country. Avaya is required to import certain telecom
equipment into Mourito. Avaya arranges for the shipment and same reaches Mourito port. In order
to release the shipment, a no-objection letter is required from the customs unit in charge of the port.
This is standard operating procedure in Mourito vis-a-vis overseas shipments. Typically, it takes about
7-14 working days to receive the letter. The Distributor, citing project exigency, pays a sum of $150 to
a senior customs official and obtains the NOC. What prompts the Distributor to make the payment is
that facilitation payments are customary and legal in Mourito.
What breach, if any, has the Distributor committed? (Select one.)
A. None, the payment made by the Distributor constituted facilitation payment which is customary
under the laws of Mourito.
B. The Distributor has breached Avaya's policy since Avaya prohibits facilitation payments.
Answer: B
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NO.4 With Avaya Contact Center Select running IP Office Server Edition (SE) on a DL360 server, what
is the maximum capacity for incoming customer calls? (Click and drag the correct option to the space
below.)
A. 125
B. 250
C. 375
D. 187
Answer: C
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NO.5 For voice calls which are the three integrations to IP Office from Avaya Contact Center Select
(ACCS)? (Select three.)
A. Voice Networking
B. Computer Telephony Integration (CTI) using Telephony Application Program Interface Direct
(TAPID)
C. SIP TR87 for advanced CTI control
D. Sync Service for Users
E. SIP for call control
Answer: C,D,E
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NO.6 Which two statements best describe the Avaya Midmarket vision? (Select two.)
A. Bring multichannel capabilities with simplicity and value to midsize businesses
B. Simplify the network by extending the cloud all the way up to the end user access point to the
network
C. Move from one-off interactions and transactions to always aware customer experiences
D. Extends our innovation in customer experience management to midsize businesses
Answer: A,C
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NO.7 Avaya Contact Center Select (ACCS) comes with two sample Supervisor User Accounts called
Reporting 1 and Reporting 2, which are some of the tasks that the Supervisor Users can perform?
(Select five.)
A. Assigning agent to skills
B. Producing all historical reporting
C. Adding Administrator Users
D. Producing all real-time reporting
E. Managing agent and skills
F. Making minimal configuration changes, for instance add activity codes, view skill setup, and view
agent configurations
Answer: A,B,C,D,F
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NO.8 Which are three characteristics of the typical business with fewer than 2,000 Employees / 30 to
250 Agents? (Select three.)
A. The business believes that contact center capabilities are essential
B. The business applies technology to address a business problem
C. The CEO/Owner is most likely the buyer
D. IT is the buyer or strong influencer
E. The business lacks technical knowledge
Answer: A,B,E
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